Bans and reports

What happens after you report

How reports are reviewed and how we let you know.

5 min read 1,072 words VALOSTRIKE Player Support

Contents · 10 sections

A report asks for review

After you submit a report, the relevant concern can be assessed through the moderation workflow. Submission does not establish that the reported player violated a rule, and it does not choose the penalty. The event, context and available records matter. Keep the confirmation or reference shown by the interface so any later question can refer to the same report.

You do not need to keep reporting the same incident to show that you care about it. Repetition can split the information across several entries without adding evidence. If another event occurs, describe that event accurately and identify how it relates to the earlier concern. Avoid presenting a repeated rumor as a new observation.

Context affects the review

A single action can have different explanations depending on the round state, communication and sequence around it. A missed interaction can be accidental; a repeated deliberate obstruction can be a different matter. The useful question is what the available evidence supports, not whether the reported player lost a match or annoyed somebody.

This is why a report note with timing and behavior helps. The team can compare it with the relevant records and decide whether additional context is needed. You should not attempt to obtain private logs or another account's information yourself. Report your own observations and let the review use the appropriate tools.

Possible outcomes do not all look the same

A report can lead to a moderation action or be resolved without a penalty. A decision without visible action does not by itself mean the concern was ignored. The evidence may not establish a violation, the event may have been misunderstood, or another case state may be relevant. Do not infer the exact reason from silence alone.

Likewise, seeing a player still online does not prove that no decision exists. Different restrictions affect different actions, and you may not be entitled to see another person's account details. Focus follow-up on your report and the information available to you rather than monitoring the other player across sessions.

Feedback and notification are separate from the decision

The game or website can provide feedback when a report leads to an action. Check the relevant mailbox or profile view when available. A feedback notice confirms the result it actually describes; do not expand it into a claim about the exact penalty unless the notice states that information.

If you believe a notification is missing, distinguish that from the moderation question. A decision may exist while a particular alert fails to display, or there may be no player-facing update for the case. Report the visible behavior: where you expected a notice, what you checked and whether the original report reference is available.

Do not assume a fixed review deadline

The time needed can vary with the evidence and the case. This guide does not promise a number of minutes or hours. If an interface or official message gives information for your case, read that wording directly. Another player's timeline is not a reliable deadline for yours.

While waiting, use mute and other available local controls to manage unwanted communication. Avoid re-engaging with the reported player to test whether they were punished. If a new incident occurs, preserve it safely and describe it as a new observation. The review should not become a reason to continue an argument.

Add new information where it belongs

If you have a relevant ticket or case reference, keep follow-up connected to it. State what the new information adds, such as a clearer timestamp, a corrected username or an existing recording. Do not replace the entire original timeline with a different version without explaining the correction.

If you realize that the report was mistaken, tell support through the appropriate route. Explain which observation changed your understanding. Honest corrections improve the record. Do not fabricate new allegations to defend an earlier report or pressure other players to support a claim they did not witness.

Example: a report with no visible update

Suppose you report suspected sabotage and later see the player in another match. That observation alone does not reveal the report decision or any restriction. Check the report feedback surfaces available to you and keep the original event details. If you need help, ask about the report through Bans & appeals with its reference if provided.

Do not submit the same allegation repeatedly because the player is still online. If they commit a separate observable violation, report that event with its own context. Keeping the incidents distinct gives the team a clearer record than a campaign of duplicate reports.

Respect privacy around moderation cases

Your report does not grant access to another player's private account history, internal review notes or all enforcement details. Support may be able to explain the state of your request while limiting what it shares about the other person. Treat that boundary as part of the process rather than proof that no work happened.

Avoid posting case screenshots that expose private messages or staff-only information accidentally shared elsewhere. Use your own report reference and the public-facing response. If you are discussing the incident with teammates, keep claims limited to what you observed and what the official feedback actually said.

Frequently asked follow-up questions

Why did I not receive a detailed explanation of the penalty? A report and another player's private enforcement record are different things. Read the feedback that is available without assuming every detail will be disclosed.

Can I speed up review by reporting again? Add relevant evidence through the appropriate case instead. Duplicate allegations do not make the original event clearer.

Does no feedback mean the player is innocent? It does not establish a particular decision either way. Describe the information available to you and ask a focused question if needed.

What if the behavior continues? Report the new incident accurately and use local mute controls as appropriate. Do not provoke or follow the player to collect it.

Ask a focused status question

Include the affected report reference if available, approximate submission time, reported account and a short description of the event. Explain what you checked and whether you are adding evidence or asking about feedback. Avoid demanding private details about the other person's account.

Keep the conversation in one ticket when possible. A clear reference and a specific question let support explain what it can about your report while preserving an accurate record of the original incident and any genuinely new observations.

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