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Browse by topicGameplay & bugsControls, the buy menu, agents, settings and the practice range.5 guidesGetting startedA short guide to the round loop, modes and bots.3 guidesTechnical issuesCrashes, lag, error codes and reinstalling the game.4 guidesBans and reportsHow reporting works, what happens next and how penalties are applied.6 guidesAccount supportSigning in with Roblox, your profile data and communication preferences.4 guidesAccount securityKeep your account safe, spot trouble early and recover fast.3 guidesPurchases and itemsDeliveries, receipts and refunds for VP, Radianite and items.3 guidesFeedback and ideasShare ideas, report bugs and follow what we are working on.2 guides
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Technical issues
Fixing crashes and freezes
The quick checklist that solves most crashes on PC, console and mobile.
Purchases and items
When purchases arrive
Deliveries can take up to 24 hours — here is what to check first.
Bans and reports
Appealing a ban
If you think a ban is a mistake, submit a ticket.
Account support
Signing in with Roblox
Why we use Roblox sign-in and what we can see.